![]() |
|
|||||||||||||
| Patrocínio: Petrotec - Máquinas e Equipamentos para construção civil | Lingerie by Marta Campos Underwear | Decora Brasil - Móveis Casa e Decoração de Interiores |
||||||||||||||
| edição 80 | ||||||||||||||
| edição 79 | ||||||||||||||
| edição 78 | ||||||||||||||
| edição 77 | Corporality and Art - The significance of hairstyling - Interview with Luana de Oliveira.(Versão em Português: "Corporalidade e Arte - Os Cabelos e seus Significados - Entrevista com Luana de Oliveira".)Alexei Gonçalves (Editor's Note: This is an English Version of an article originally written in braziliian portuguese. Suggestions, corrections and criticisms are welcome)
Right in the first minute of our talk, we were interrupted by a late customer, somewhat hesitant, in search of information about a specific product. So we restarted our chat from this fresh "case-study" of consumer experience. I asked Luana what exactly the customer was looking for - beginning by the product itself. Luana: She was looking for a "passion fruit brush". It is being heavily searched these days, turned out into a fever in Rio de Janeiro, as with the "chocolate brush". It is a deep hair treatment that saddles the cuticles and reduces hair porosity leaving it more malleable. Depending on the kind of hair, you can observe a decrease in overall hair volume. It must be repeated monthly because it really is a treatment. The concept that flat hair is beautiful has conquered women in Brazil, so everyone is trying to smooth theirs. Alexei: But I see that you do "permanent wave treatment" as well! Luana: Yes we do, but it is a service much less demanded these days, more frequently by older ladies. Younger women prefer smoothing their hair. Alexei: And to what do you credit this fashion? Luana: Look, it is a matter of following the collective movement. Actresses and TV shows comment on the product use... That's when search increases. We have to stay tuned with the tendencies to have the products available as soon as the customers begin to search for them. Alexei: Now, in general terms, what do the customers search in a beauty parlor, regardless of the service or product they are going to buy? Luana: Certainly, it is psychological satisfaction. Approaching this issue from the standpoint of an actress, I notice an overall representation of an imaginary role. For instance, many women arrive here, even the richest ones, complaining about lack of money... Others come here in tears because they had just lost their boyfriend... I don't see it as a simple matter of aesthetics, something that limits itself to "get the prettiest nails", as in the case of manicure services. It relates more to a search for self-esteem improvement and I notice that by the corporeal posture with which they walk in here, their shoulders bent, and the posture with which they leave the salon, the shoulders erect, the breasts and head risen, a smile in the face. Alexei: And what do you talk about during the process? Luana: In general, we always talk about the same issues (laughs)... But we have adopted as a policy here to avoid discussions about polemic themes, to avoid emotionally contaminating the environment. There are people who knows how to respect different points-of-view, but there are other people that become really angry with disagreement and want to convince others that they are right. So, I try to stay connected to the customers' reactions and send eye-signals to my employees if I feel they'd better change the subject of a conversation. Alexei: Can you give me an example? Luana: We had a employee that was a religious fanatic and wanted to convert customers to her religion. So, I can't tell you exactly how she did it but, starting from any subject, she always managed to lead the conversation to church issues and a discussion started. She just couldn't stay in control and she has hurt many customers' feelings during the period she worked here. With extremist, radical and biased positions, it isn't possible to keep a pleasing environment among employees and, mostly, with the customers, so that they feel good here and want to come back. Alexei: How is this pleasant environment produced? Luana: The word mostly used by customers is "energy", they say that they feel "positive energy" in here. Look, we are not feeling well and high-spirited eveyday, that simply is not possible. Sure there are days in which something bothers us and make us not feel well. But I try to forget all about it when I step in here because the customers don't need to know that I have a problem. So, I keep smiling, make my best efforts to be as kind as possible and transmit this attitude to my employees. They know they can address me any problem they have, including personal ones, but when it comes to customer relations, we will all "dress" a smile. Alexei: On the other hand, customers commonly open they hearts with you, as if you were psychologists, don't they? Luana: That is true. There are customers who come here to open they hearts with us, talk about their problems, expose their lives shamelessly… They talk about everything. Please notice that it happens more frequently during manicure sessions. When we realize that they are talking secretly, not to really be heard by anyone else, we imagine that a "confessional talk" is going on. But, incredibly as it may seem, we've managed to ban gossip. There used to be much gossip here but we've worked hard to make everyone conscious that it leads to no positive consequences. So, whatever a customer tells a manicure professional, it will stay with her. Alexei: You are implying that there is a closer relation with manicure professionals, a more intimate talk, maybe related to the physical closeness in which the work is done... Luana: Exactly. Also there is further intimacy because of the skin touch, there is an energy trade and the woman feel as if that delicate touch were a cherish and this favours emotional proximity. Alexei: How about friendship among customers? Luana: It has become less frequent lately,
I don't know why. It was common to women get to know each other here and
even schedule simultaneous sessions. When one of them had to re-schedule
their session for some reason, the other would ask us "Where is that
lady who is always here at this time"? They ask us to send messages,
kisses, hugs when we we meet her. When we pass on the message, the other
becomes so joyful. Luana: They tell us they want "change their faces" (their looks). They say they are tired of their hairstyle, of looking always at the same face in the mirror and want to change that. There are customers that ask us if the results are lifelong lasting. I tell they aren't, their hair will grow and will come back to what it was genetically determined. Some customers say that they are going to a job interview and they want to look prettier, other allege that curly hair is not adequate for some occasions... Alexei: If we take a closer look, this expression, "to change my face", although it is a cliche to which we are so familiar that we don't even notice, it implies very interesting thoughts in the way it expresses some kind of deeply heartfelt desire, doesn't it? Because, if we take it literally, this wish of "changing faces" reminds me of that film, "The Mask"! Luana (laughs): That's for sure, they
tell us they are tired of their hairstyle and their own "faces". Luana: Normally, TV shows are a more frequent source of hair styling demands. Alexei: That is the point: technically, it is impossible to reproduce identically a haircut, every hair is different from the other... Luana: And every face is a different face. Luana: It is a delicate situation because there are customers that become upset when we say that a certain hairstyle is not suitable for her face. We have to give detailed explanations about why we are saying this and offer other options that suits her better. Because, if the face were a painting, the hairstyle would be the frame. There are also some customers that ask for technically impossible things - if we did what she asked, we would ruin her hair and, in the worst cases she could even become bald! In those cases, when the customer insists, we adopt firm attitude: we don't do it here. Some of them get really upset, leave the salon cursing us, but it is better than destroying a person's hair. Alexei: When it is possible to give the customer what she wants, the fact that the final result will not be identical to what she has imagined won't be cause for frustration? How to deal with those situations? Luana: You have to pay sharp attention to the client's personality. If you are dealing with a perfeccionist type that wishes to reproduce the minimum the details of a specific hairstyle, we must explain her why the final result will not perfectly match her expectations. For example, I will have to explain that her hair has more volume than that of the actress' and this and those details will not result identical for that reason. We have to be extremely cautious and explain every little detail so that, in the end, she gets satisfied with the final result. Alexei: In summary, when a customer expresses
the desire of being hairstyled identically to a TV star, certainly she
wants to have something in common with the actress or the role she is
playing in the show. Somehow, she is tellign us "I am like that too".
This expectation may lead to frustration and you deal didactically
with those situations. Alexei: Tell me a little about that mythical entity, The Hair... Luana (laughs): It is a very serious affective liaison. It may not seem but men are as much or even more demanding than women. They worry about the nape, sideburns length, look and evaluate every detail sharply… I find it difficult to talk about this issue. Alexei: Ok, so please talk about your
relation with your own hair. Alexei: Is this "face change"
decision impulsive? Alexei: As for the artistic side of the
work? I liked a lot your comparison of haircut and styling with the frame
of a painting. Can you talk about the technical side of aesthectics,
face and haircut composition, in summary, what do you consider to produce
beauty, fashion and trends aside?
|
|||||||||||||
| edição 76 | Corporality and Art - Part II - Body and Face Painting.(Versão em Português: "Corporalidade e Arte - Parte II - Pintura Corporal e Facial".)Alexei Gonçalves and Géssica Hellmann (Editor's Note: This is an English Version of an article originally written in braziliian portuguese. Suggestions, corrections and criticisms are welcome)
Body and skin as media for art was already used by Neanderthal's Men long before they painted the walls of the caves in which they lived. They used body art mainly for fertility ceremonies, war and funerals. According to Pinto (2007), egyptian women painted their hair and skin to look prettier using vegetable oils and natural dyes. The author also states that in Brazilian indigenous societies body painting has great importance and very wide meanings that could range from the simple beauty and eroticism expression to preparation for war or even as a way of appeasing the rage of demons. Besides protecting the body from solar rays and insects, body ornamentation functions as a "second skin" for the individual; a social skin in replacement to the biological. Painting patterns and location on the body reveal the detainers' social status. Body painting is the union of visual arts with human body, it is the form of art that uses body and skin as medium. Although widely spread in Europe, it is still little known and valued in Brazil. Body painting, according to Beto França, derives from the plastic effects obtained from visual elements such as line, shapes, color, volume and texture, as well as organization principles of composition, balance, harmony, rhythm and movement. Moreover, mastering drawing techniques is one of the fundamental tools for correct execution of this work (Painting, 2007). This form of art is ephemeral. The artist
spends long hours to finish it and the effect is fantastic, but it must
be photographed or filmed in order to perpetuate the art piece. Beyond talking it is necessary to appreciate it. Watch
below some works accomplished by photographer Parima in the streets in
London. The delicacy with which the artist makes her
work, as well as the happiness and expectation expressed in childrens'
faces turn the very painting producing process an artistic event, as much
as the final result.
References: Pinto, Ângelo C. Corantes Naturais e Culturas Indígenas. Available at: <http://www.sbq.org.br/PN-NET/causo9.htm> Access: 01/19/2007. Pintura corporal, a arte em natureza viva. Available at: < http://www.mundocor.com.br/arteseartistas/pintura_corporal.htm>. Access: 01/18/2007. |
|||||||||||||
| Confira outras edições nos Arquivos Géh - Arte, sexualidade e corporalidade! | ||||||||||||||